Policy
At Z-Drive, your privacy is not a formality β it is a commitment. This policy explains how we collect, use, protect, and handle your personal information when you engage with our services across Region 12, Philippines.
β¦ Effective Date: May 2, 2026 β¦ Last Updated: May 2, 2026
Questions about your privacy? We're here to help.
π’ Who We Are
Z-Drive is a premium car rental business operating within Region 12 (SOCCSKSARGEN), Philippines. We provide vehicle rental services, including the Mitsubishi Xpander, to individuals, families, and corporate clients in and around Koronadal City, General Santos City, Tacurong City, Kidapawan City, Lake Sebu, and surrounding municipalities.
This Privacy Policy governs the collection and use of personal data by Z-Drive through our website (zdrive.space), booking forms, social media pages, and any other communications channels we operate.
Data Controller: Z-Drive Car Rental
Service Area: Region 12, SOCCSKSARGEN, Philippines
Email: customersupport@zdrive.space
Facebook: Z-DRIVE
πInformation We Collect
We collect only the information necessary to process your booking, deliver our services, and communicate with you effectively. The types of personal information we may collect include:
CATEGORY
Identity Data
Contact Data
Booking Data
Payment Data
Usage Data
Communications
EXAMPLES
Full name, government-issued ID details
Mobile number, Facebook Messenger name, email address
Pickup date, return date, pickup location, destination, driver preference
Reservation fee transactions (we do not store card details)
Pages visited, browser type, device type, IP address
Messages sent via Messenger, email, or SMS
HOW COLLECTED
Booking form, direct communication
Booking form, Messenger, Facebook
Booking form
GCash, bank transfer, or in-person
Automatically via website
Direct interaction
π― How We Use Your Information
We use the personal information you provide solely for the following legitimate purposes:
Booking & Reservation Processing: To confirm, manage, and fulfill your car rental reservation, including scheduling and vehicle assignment.
Customer Communication: To contact you via SMS, Messenger, or email regarding your booking confirmation, updates, and inquiries.
Payment Facilitation: To process reservation fees and rental payments securely.
Service Improvement: To analyze how our website and services are used so we can improve your experience.
Legal Compliance: To comply with applicable Philippine laws, regulations, and government orders.
Safety & Security: To verify the identity of renters and ensure the safe use of our vehicles.
Marketing (with consent): To send you promotional offers, updates, or news about Z-Drive β only if you have opted in or have not objected to receiving such communications.
We will never sell your personal data to third parties for their own marketing purposes.
βοΈ Legal Basis for Processing
Under Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, we process your personal data based on the following lawful grounds:
Contractual Necessity: Processing is necessary to fulfill your rental booking and the contract between you and Z-Drive.
Consent: Where you have voluntarily provided your information and agreed to our terms, such as for marketing communications.
Legitimate Interests: For purposes of improving our services, ensuring security, and managing our business operations β provided that these interests do not override your rights.
Legal Obligation: Where we are required by law, regulation, or a court order to process and retain your data.
Philippine Law Reference: Z-Drive is committed to full compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and the implementing rules and regulations issued by the National Privacy Commission (NPC) of the Philippines.
π€ How We Share Your Data
Z-Drive does not sell, trade, or rent your personal information to third parties. We may share your data only in the following limited and necessary circumstances:
Service Providers: Third-party platforms that help us operate our business, such as Meta (Facebook Messenger), Google (website analytics), and payment processors β all bound by their own privacy policies and data protection standards.
Professional Drivers: When you opt for a with-driver service, your pickup details and contact information may be shared with your assigned driver solely to facilitate your trip.
Legal Authorities: Where required by Philippine law, regulation, court order, or lawful government request, we may disclose your information to relevant authorities.
Business Transfers: In the unlikely event of a business merger, acquisition, or restructuring, your data may be transferred β and you will be notified in advance if your rights are affected.
In all cases where data is shared, we take appropriate steps to ensure your information remains protected and is used only for the stated purpose.
πͺ Cookies & Tracking
Our website may use cookies and similar tracking technologies to enhance your browsing experience and gather anonymous usage statistics. These may include:
Essential Cookies: Necessary for the website to function correctly. These cannot be disabled.
Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics). All data collected is aggregated and anonymized.
Preference Cookies: Remember your settings and preferences for a better experience on return visits.
You can control or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of parts of our website.
We do not use cookies to serve targeted advertisements or sell your browsing data to advertisers.
ποΈ Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law.
DATA TYPE
Booking records
Payment records
Customer communications
Website analytics data
Marketing opt-in records
RETENTION PERIOD
3 years after completion
5 years
2 years
12 months (anonymized)
Until you withdraw consent
REASON
Business records & dispute resolution
Financial & tax compliance
Booking form
Website improvement
Consent management
When your data is no longer required, we will securely delete or anonymize it in accordance with our data disposal procedures.
π Data Security
We take reasonable and appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure. Our security practices include:
Secure communication channels (HTTPS encryption) for our website and booking forms.
Restricted access to personal data β only authorized Z-Drive personnel may access your information on a need-to-know basis.
Password protection and access controls for digital records.
Physical security for any printed records containing personal data.
Prompt action in the event of a data breach, including notification to affected individuals and the National Privacy Commission as required by law.
While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We encourage you to protect your personal data by not sharing sensitive information unnecessarily.
π‘οΈYour Rights
Under the Data Privacy Act of 2012, as a data subject you are entitled to the following rights regarding your personal information held by Z-Drive:
ποΈ
Right to Access
Request a copy of the personal data we hold about you and how it is being used.
ποΈ
Right to Erasure
Request deletion of your personal data, subject to legal retention obligations.
βΈοΈ
Right to Restriction
Request that we limit how we use your data under certain circumstances.
β©οΈ
Right to Withdraw Consent
Withdraw consent at any time where processing is based on your consent, without affecting prior lawful processing.
βοΈ
Right to Rectification
Request correction of any inaccurate or incomplete personal data we hold about you.
π«
Right to Object
Object to the processing of your personal data for direct marketing or other purposes.
π¦
Right to Portability
Receive your personal data in a structured, machine-readable format where applicabl
β οΈ
Right to Be Informed
Be informed of any breach of your personal data that may put your rights or interests at serious risk.
To exercise any of the above rights, please contact us at customersupport@zdrive.space or message us via Facebook Messenger. We will respond to your request within fifteen (15) working days. We may ask you to verify your identity before processing your request.
If you believe your data privacy rights have been violated, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines at www.privacy.gov.ph.
πΆ Children's Privacy
Z-Drive's services are not directed at children under the age of 18. We do not knowingly collect personal data from minors. Our car rental service requires that the primary renter be a licensed adult driver or an adult responsible for the rental.
If we become aware that we have inadvertently collected personal data from a child without verifiable parental consent, we will take immediate steps to delete such information from our records. If you believe a child has provided us with their personal data, please contact us immediately.
π Third-Party Links
Our website and communications may contain links to third-party websites, social media platforms, and external services β including our Facebook page and Messenger. These third-party sites have their own privacy policies, and Z-Drive has no control over how they collect or use your personal information.
We encourage you to review the privacy policies of any third-party sites you visit through links on our platform. Z-Drive is not responsible for the privacy practices of external websites.
When you interact with Z-Drive through Facebook or Messenger, your data may also be subject to Meta's Privacy Policy in addition to this document.
π Changes to This Policy
Z-Drive reserves the right to update or revise this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or improvements to our data protection standards.
When we make material changes, we will:
Update the "Last Updated" date at the top of this page.
Post a notice on our website or social media pages if changes are significant.
Notify you directly via SMS or Messenger if the changes materially affect how we use your data.
Your continued use of Z-Drive's services after the effective date of any changes constitutes your acceptance of the revised policy. We encourage you to review this page periodically.
π¬ Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how Z-Drive handles your personal data, please do not hesitate to reach out to us through any of the following channels:
π§ Email: customersupport@zdrive.space
π¬ Messenger: Z-DRIVE
π¬ Whatsapp: Z-DRIVE
π Facebook: Z-Drive Facebook Page
π Service Area: Navarro Subd, Koronadal City, South Cotabato